To say that customer reviews are powerful is an understatement. There are a lot more benefits to getting more positive reviews than you think. Online reviews can make or break a company’s online reputation. They are by far the most important factor in boosting the online reputation of a business. The way you approach people […]
To say that customer reviews are powerful is an understatement. There are a lot more benefits to getting more positive reviews than you think.
Online reviews can make or break a company’s online reputation. They are by far the most important factor in boosting the online reputation of a business.
The way you approach people for reviews and how the feedback they give about your product or service directly influence sales and conversion rates.
Therefore it’s very important to pay attention to how you ask your customers to give reviews about their experience through email.
In this article, our online reputation management experts from Trust Analytica have shared insights on how to effectively send review request emails to increase sales and conversions.
Keep reading to know everything!
A recent study has revealed that a whopping 76% of online customers who are asked to leave reviews go on to do so. This means that asking for reviews can help you get 76% more positive reviews for your online business.
Reviews act as social proof for online customers. They help build trust and credibility and also increase the visibility of your business.
If you want to get those sentences and extra stars, you need to ask your customers for reviews. When asking for reviews what matters the most is how you ask them and where you ask them. Our experts recommend reaching your happy customers through email, but the way you ask them also matters a lot. Keep reading to know how to ask your customers for reviews in the right manner.
It’s an understatement to say that reviews are powerful. A few sentences that are written by an authentic customer in a review have more influence on your potential customer than an entire website.
What other people say about your business has more weight than what you say about your business. This is how important, powerful, and impactful reviews are for an online business. Here are some facts about the importance of online reviews:
Here are the top ten email review request templates that you can use to ask your customers for reviews. Our experts believe that these email templates asking for reviews will help you get more positive reviews and help you grow your business.
Email Subject Line: Did you also enjoy doing business with us as much as we did?
Hey [Customers First name],
I am [Your Name], [Your Job Title] from [Your Business Name]
We wanted to know about your experience with us. Did you like your overall experience with us or do some things need improvement?
We value your opinion and we’d love to hear how you felt about your interaction with us.
We read all customer reviews and take customer feedback very seriously.
Please Click Here to Leave Your Review [botton text].
As a token of appreciation for the time you invest in us, we would like to reward you with a flat 15% off your next order.
See you soon, next week’s specials are going to be fire 🔥.
[Your Name], [Your Job Title].
Email Subject Line: We Would Love to Hear About Your Experience With Us
Hi [Customer’s First Name],
I am [Your Name], [Your Job Title] from [Your Business Name]
We would love to hear from you about your recent [Stay/Visit] with us. Do you think it was just perfect or do we need improvements?
Customer experience is something that we take very seriously and our team reads every review as they help us improve our services.
Please Click Here to Give Your Feedback [Button Text]
Thanks, and I hope we’ll be seeing you again soon at [Your Business Name]
[Your Name]
Email Subject Line: How is Your New [Product Name] Working?
Hello [Customer’s First Name],
I hope you are doing well. I am [Your Name], [Your Job Title] from [Your Business Name]
Our new customers look for reviews and recommendations from lovely people like you to decide if they would like to order a product from our store.
We would love to hear about your experience regarding the [Product Name] that we recently delivered to you.
Please Click Here to Submit Your Feedback [Button Text]
As a token of appreciation for your valuable time, we would like to reward you with a flat 10% off your next order (max discount: add value).
Thanks, and I hope we’ll be seeing you again soon.
[Your Name], [Your Job Title].
Email Subject Line: How Was Your Recent Visit With Us?
Hello [Customer’s First Name],
I hope you are doing well. I am [Your Name], [Your Job Title] from [Your Business Name]
While your experience is still fresh in your mind, we’d appreciate it if you could spare a moment to give your valuable feedback about our service/new product.
Click Here to Give Feedback About our Product/Service [Button Text]
We’re always trying to improve and customer feedback is something we take very seriously.
As a token of appreciation, we would love to offer you a flat 10% off your next order if you review us today.
Thanks,
[Your Name]
Hi [Customer’s First Name],
This is [Your Name], [Your Job Title] from [Business Name]. It was an absolute pleasure to have you at [Description of Work] the other day.
We’d love to hear about your experience with us.
Businesses like ours heavily rely on customer feedback to keep generating sales, therefore we would appreciate it if you would take a minute to give feedback about our [service name]
Please Click Here to Add Your Review [Button Text]
Thanks,
[Your Name]
The following review request email template is suitable for doctors, dentists, and other medical professionals.
Hi [Patient’s First Name],
I hope you are doing well. I am [Your Name], [Your Job Title] from the [Clinic/Hospital Name].
We would love to ask you about your recent visit with us. We’d like to know how satisfied are you with your treatment and if we need to improve.
We understand that medical visits are of a sensitive nature, so while giving your feedback you don’t need to be explicit about the reason for your visit.
Just a few details about how you felt about the treatment and overall experience would help us.
Please Click Here to Give Feedback [Button Text]
Thanks,
[Your Name]
Email Subject Line: Are You Also As Happy as We Are?
Hey [Customers First name],
I am [Your Name], [Your Job Title] from [Your Business Name]
We wanted to know about your experience with us.
We value your opinion and we’d love to hear how you felt about your interaction with us.
We read all customer reviews and take customer feedback very seriously.
Please Click Here to Leave Your Review [botton text]
As a token of appreciation for the time you invest in us, we would like to reward you with a flat 10% off your next order (max discount: value).
Thanks, see you soon.
[Your Name], [Your Job Title].
Email Subject Line: Do You Think I Handled Your Case Professionally?
Dear [client name],
I enjoyed getting to know you throughout your [case type] case.
I’m sure you’re glad that your case has been dealt with. I always try to do my best to help people like you with legal issues and would love to hear about your experience with me.
I would appreciate it If you could please spare a minute to leave a review about your experience.
Please dont forget to mention if you think that I was responsive, available, and skilled enough to handle your case professionally.
Please Click Here to Give Your Feedback [Button Text]
Thanks,
[Lawyer Name], [Bar Council/High Court Role].
Hi [Customer’s First Name],
This is [Your Name], [Your Job Title] from [Business Name]. It was an absolute pleasure to have you at [Description of Work] the other day.
We’d love to hear about your experience with us.
Businesses like ours heavily rely on customer feedback to keep generating sales, therefore we would appreciate it if you would take a minute to give feedback about our [service name]
Please Click Here to Add Your Review [Button Text]
Thanks,
[Your Name]
Email Subject Line: Congratulations! You’re married!
Hi [Customer’s First Name],
I am your wedding planner from [Business Name]. It was an absolute pleasure to have you with us.
Thank you so much for making us a small part of your special days.
If you also enjoyed your wedding days as much as we enjoyed planning and executing everything to perfection then we’d love to ask you for your feedback.
Businesses like ours heavily rely on customer feedback from lovely people like you that’s why we’d appreciate it if you could spare a minute to give feedback about our wedding services.
Click Here to Give Feedback [Button Text]
Dont forget to recommend us to your colleagues, friends, and family members and we are willing to give them a flat 10% discount.
Thanks,
[Your Name]
Note: It’s completely fine if you dont want to use a pre-written review request email and think that you need a personalized email review request.
Keep reading to know how to create your own personalized email review request:
Requesting positive reviews needs to be personalized. A robotic and dull review request would most probably end up in the junk folder of your client.
Think about who you’re talking to and create their persona before you start to write your email review request.
Here are some 7 professional tips on how to ask your customer for a review through email:
Tell the customer your name and what company you represent to create trust between you and your customer. Also, include the customer’s name to help them understand that you know them and that they interacted with your brand some time ago. You can say something like this:
For example, you can try saying: “Hi, [customer name]. This is Emily from XYZ company.”
You never know what a customer would be feeling like when he/she will receive your email, therefore you better play it safe by portraying a positive image of your company.
For example, you can try saying: “I am hopeful that you would have loved your experience with us”
No one wants to read lengthy essays when it comes to emails therefore you should make your email short, simple, and to the point.
It’s enough to say: “we’d love it if you could spare a minute to give feedback”
Being polite to the customer is one thing and begging them for a review is another thing. Dont let your brand down, remember that you are only asking for a review and not a kidney.
Before sending your email, make sure that you reinforce how important is your brand image and how it directly impacts your business. This will help the customer understand the consequences of being unreasonable or irresponsible while reviewing your product/service.
Offering rewards for leaving a review is something that our experts highly recommend. Giving your customers a little something for investing their time in your cause can be helpful to your brand. Moreover, your offered reward can also help you get returning customers.
You can say something like: “We would love to hear from you. Please do share your experience and get a flat 15% off with your next order, just a little something for your valuable time. enjoy :)”
Be grateful for the time they’ve spent to help your business.
For example, you can try saying: “thank you so much for supporting our business and taking the time to give your valuable feedback”
Asking for reviews through email is certainly a hectic task and you might miss out on asking most of your customers for reviews if you only rely on people.
Our experts understand that managing a business’s online reputation and asking every happy client for a review is very difficult and time-consuming. Therefore our experts have created an AI-based reputation management tool, Trust Analytica, to help you manage your reviews.
Trust Analytica automatically sends email review requests to customers who have interacted with your business. Hence helping you get more feedback from happy customers to boost the online reputation of your business. You can also view, manage, and respond to customer reviews through a single dashboard that is very easy to use.
Subscribe to one of our packages and take a smart approach to requesting and managing your online reviews right now!
Introduce yourself and the company, call the user by their first name, politely ask them for a review if they liked your service, and thank them in advance for their valuable time.
While asking for a good review from a customer always remember to personalize your email. Ask them about their experience and then request them to leave a review. Dont try to beg for a review or dont ask them to put a positive review.
You can find plenty of email review templates on Google. Here are 10 Awesome Review Request Email Examples.
After introducing yourself and the company to the email recipient in an email emphasize your company’s current standing and let them know what the company’s reputation means to you. Never ask them directly to do a 5-star review and always ask them their opinion/experience with your company.
Always start by introducing yourself and what you represent. Then ask the person about how they are doing and how is the email important to them. After that politely ask them for the favor you are there for, however, quickly move to your point and dont write an essay in an email. Lastly, thank them for their patience and time.
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